Effective date: 26 October 2026

This Privacy Policy explains how Rajnish Retail Limited, operating as Dhobi Xpress (“Dhobi Xpress”, “we”, “us”), collects, uses and protects your personal data when you visit dhobixpress.in, book a laundry or dry-cleaning service, or enquire about a franchise.

We process personal data in line with the Digital Personal Data Protection Act, 2023 and other applicable Indian laws. By using our website or services, you agree to this policy.

1. Information we collect

Information you give us

• Name, mobile number and email address
• Pickup and delivery address
• Order details, such as the services you choose, garment instructions, preferred pickup times and special requests
• Franchise enquiry details, such as your city, investment range, occupation and business background
• Any messages you send us by form, phone, email, WhatsApp or social media

Information collected automatically

• IP address, browser type, device type and operating system
• Pages visited, time spent on the site and the page that referred you
• Cookie and tracking data (see Section 4)

Payment information

Online payments are handled by our payment partner. We do not store your full card, UPI or bank account details on our servers.

2. How we use your information

We use your personal data to:

• Schedule pickups and deliveries, and complete your orders
• Contact you about your order, billing or service updates
• Answer your questions and complaints
• Assess and follow up on franchise enquiries
• Send offers and updates, but only where you have agreed to receive them
• Measure and improve our website, services and advertising
• Prevent fraud and meet legal, tax and accounting obligations

We only collect the data we need for these purposes.

3. Who we share your information with

We do not sell your personal data. We share it only when needed, with:

• Dhobi Xpress franchise outlets that serve your area, so they can handle your order
• Delivery and logistics partners that collect and return your garments
• Service providers who help us run the business, such as website hosting, payment processing, SMS and WhatsApp messaging, email and CRM tools
• Advertising and analytics partners, such as Meta (Facebook and Instagram) and Google (see Section 4)
• Government or legal authorities, when the law requires it

Everyone we share data with is expected to keep it secure and use it only for the purpose we shared it for.

4. Cookies and tracking

Our website uses cookies and similar tools to keep the site working, understand how visitors use it, and measure our advertising. These include:

• Google Tag Manager and Google Ads, to manage site tags and measure ad performance
• Meta Pixel and Meta Conversions API, to measure the results of our Facebook and Instagram ads and show relevant ads to people who have visited our site

These partners may collect information such as your IP address, device details and actions on our site. You can block or delete cookies in your browser settings. You can also manage ad preferences in your Google and Meta account settings. Some parts of the site may not work properly if cookies are turned off.

5. How long we keep your data

We keep personal data only as long as we need it for the purposes in this policy:

• Customer and order records: for as long as you use our services, and afterwards for the period required by tax and accounting laws
• Franchise enquiries: up to 24 months after your last contact with us, unless you become a franchise partner
• Marketing consent: until you withdraw it

After this period, we delete or anonymise the data securely.

6. How we protect your data

We use reasonable technical and organisational safeguards, including SSL encryption on our website and access limited to authorised staff. No online system is completely secure. If a data breach affects you, we will inform you and the relevant authorities as the law requires.

7. Your rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Ask what personal data we hold about you and how we use it
• Ask us to correct, complete or update your data
• Ask us to delete your data, unless we must keep it by law
• Withdraw your consent at any time. This does not affect any processing done before you withdrew it.
• Nominate another person to exercise these rights on your behalf if you die or become unable to act
• Raise a complaint with our Grievance Officer

To use any of these rights, contact us using the details in Section 10. We will respond within a reasonable time. You can unsubscribe from marketing messages at any time by replying “STOP” or by contacting us.

8. Children’s privacy

Our services are not meant for anyone under 18. We do not knowingly collect personal data from children without a parent’s or guardian’s consent. If you believe a child has shared data with us, please contact us and we will delete it.

9. Third-party links

Our website may link to other websites and social media platforms. We are not responsible for their privacy practices. Please read their policies before you share any information with them.

10. Contact and Grievance Officer

If you have a question, request or complaint about this policy or your personal data, please contact our Grievance Officer:

Grievance Officer, Rajnish Retail Limited (Dhobi Xpress)
Office No. 22, Neo Corporate Co-op Premises Society Ltd., Ramchandra Lane Extension Road, Kachpada, Malad West, Mumbai – 400064
Email: info@dhobixpress.in
Phone: +91 74000 09748
Hours: Monday to Saturday, 8:00 AM to 10:00 PM

If you are not satisfied with our response, you may complain to the Data Protection Board of India.

11. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a new effective date. Please check this page from time to time to stay informed.