Terms & Conditions

By accessing or using www.dhobixpress.in and availing Dhobi Xpress services, you agree to the following Terms & Conditions. These apply to all customers, users, and visitors.

1. Services
   Dhobi Xpress provides laundry, wash & fold, dry cleaning, steam ironing, and related garment care services through company-owned and franchised outlets. Services, pricing, and timelines may vary by location.

2. Order Acceptance
   Dhobi Xpress reserves the right to refuse service for any garment due to fabric limitations, hygiene concerns, processing risks, or incomplete customer information.

3. Garment Processing & Risk

• All garments are processed as per care labels or customer instructions.
• In the absence of instructions, standard industry practices are followed.
• All articles are accepted at the customer’s own risk.

4. Delivery Timelines & Express Service

• Standard delivery timelines are indicative and may vary due to operational issues, weather, transport delays, equipment breakdowns, public holidays, or unforeseen circumstances.
• Express / urgent delivery, where available, will be charged 50% extra over standard service rates.
• Delivery delays shall not attract refunds or compensation.

5. Inspection & Complaints

• Customers are requested to examine garments at the time of delivery.
• Any complaint related to quality, damage, missing items, or service issues must be reported within 12 hours of delivery.

6. Stain Removal Disclaimer
   Dhobi Xpress makes best efforts to remove stains; however, stubborn, old, or non-removable stains are not guaranteed and shall not be treated as service defects. 

7. Limitations & Exclusions
   Dhobi Xpress is not responsible for:

• Color bleeding, shrinkage, or fabric damage due to inherent fabric nature
• Old, set-in, or non-removable stains
• Damage to buttons, beads, sequins, embroidery, hooks, or zippers
• Pre-existing wear and tear or weak fabric

8. Loss or Damage Liability
   In case of loss or irreparable damage solely attributable to Dhobi Xpress, liability is limited to a maximum of three (3) times the service charge of the affected garment. No compensation is provided
   for sentimental, brand, or market value.

9. Unclaimed Garments
   Garments not collected within 15 days from the scheduled delivery date may attract storage charges. Garments unclaimed beyond 30 days may be disposed of without notice, and Dhobi Xpress shall not be
   liable thereafter. 

10. Pricing & Payments

• Prices may vary store-to-store and city-to-city.
• Prices are subject to change without prior notice.
• Final billing is based on actual inspection, weight, garment count, or service type.
• Full payment is required at delivery unless agreed otherwise.

11. Cancellations & Refunds
    Orders once processed cannot be cancelled. Refunds, if any, are subject to internal verification and management approval.

12. Promotional Use of Images
    Dhobi Xpress may use images of garments for promotional or marketing purposes. Customers who do not wish to allow this may opt out at the time of placing the order.

13. Franchise Disclaimer
    Dhobi Xpress operates through franchised outlets. The brand is not responsible for independent acts by franchise partners beyond prescribed brand guidelines.

14. Governing Law
    These Terms & Conditions are governed by Indian laws. All disputes shall be subject to the exclusive jurisdiction of courts located in Mumbai, Maharashtra.

Privacy Policy

Dhobi Xpress values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information shared by users while accessing our website or availing our services.

By using our website or services, you agree to the terms of this Privacy Policy.

What Information We May Collect

We may collect the following information:

• Name, mobile number, email address, and delivery address
• Order details, service preferences, and transaction information
• Communication records with customer support
• Website usage data such as IP address, browser type, device information, and cookies

Information is collected only when voluntarily provided by you or automatically during website interaction.

How We Use Your Information

Your information may be used to:

• Process, manage, and deliver your orders
• Communicate order updates, delivery status, and service notifications
• Provide customer support and resolve issues
• Improve service quality, operations, and website experience
• Send promotional offers, updates, or feedback requests (opt-out available)

Dhobi Xpress does not sell, rent, or trade customer data to third parties.

How We May Contact You

Dhobi Xpress may contact you through:

• Phone calls
• SMS or WhatsApp messages
• Email communication

Communication may be related to order updates, service information, promotional offers, feedback, or support queries.

Data Protection

Dhobi Xpress implements reasonable administrative, technical, and physical safeguards to protect personal data against unauthorized access, misuse, loss, or disclosure.

Access to customer data is restricted to authorized personnel only. While we take strong security measures, no digital system is completely secure, and absolute protection cannot be guaranteed.

Dhobi Xpress Care & Protection Policy

Dhobi Xpress follows standard professional garment care practices to ensure quality service. However:

• Complete stain removal is not guaranteed.
• Certain fabrics carry inherent processing risks.
• Service is provided at the customer’s own risk.
• No compensation is provided for indirect or consequential losses.

Customer satisfaction is important to us, and all valid concerns raised within the defined timeline are reviewed fairly.